Your Questions Answered

To set up Samsung Pay you will need to have a Samsung account. You will be prompted to set up an account if you do not have one when you open Samsung Pay for the first time.
Note: You will also need an internet connection to set up Samsung Pay.

Check your mobile number. When you add an ANZ card to Samsung Pay, for security purposes we may send you an SMS. Check that your registered mobile number is up to date so you can receive it.

• To check and/or update your registered mobile number:
  • Log into ANZ Internet Banking
  • Click on the 'profile' tab and select 'change my personal address/contact details'
  • Update your registered mobile number
  • Or call 1800 502 146 and we'll do it for you.

Now add your card to Samsung Pay:

On Samsung phone:

1. Open the Samsung Pay app. The first time you open the app you may be required to install the latest version, sign into your Samsung account, agree to the Samsung Terms of Service and Privacy notice and tap Next.
2. Verify your fingerprint or register a 4-digit Samsung Pay PIN. If you have Galaxy S8 or later, you can also set up Iris authentication.
3. Tap ‘Add Card’ and you can to add your eligible ANZ card by:
   • using your phone camera to capture your card information;
   • placing your card on the back of your phone; or
   • manually entering your card details.
4. Enter your card’s security code, then read and agree to the ANZ with Samsung Pay Terms & Conditions.
5. For security purposes we may ask you to call us or send you a verification code via SMS.

Note: Do not add your card to someone else’s device as they can then use your card to pay.

On Samsung Gear:

1. Launch Samsung Gear Manager app on your smartphone.
2. Tap Setting and select Samsung Pay.
3. Sign into your Samsung account.
4. If you do not have a security screen lock PIN on your Samsung Gear, you will be prompted to set one up.
5. Tap Add Card on top right hand corner and you can add your ANZ card by:
   • Using your phone camera to capture your card information and enter your card’s security code; or
   • Manually enter your card details including card expiry and security code.
6. Tap Next, and read and agree to the ANZ with Samsung Pay Terms & Conditions.
7. For security purposes we may ask you to call us or send you a verification code via SMS.

Note:

• If you don’t have the Samsung Gear Manager app on your smartphone, you can download the app from the Google Play Store™ or Samsung Galaxy Apps.
• If Samsung Pay is not shown on your Samsung Gear Manager app, you will need to update the Samsung Gear Manager app.

You can pay with Samsung Pay wherever you can make contactless payments using your eligible ANZ card in store.

To make a purchase in store, simply initiate Samsung Pay by swiping up from the home button or open the app from the home screen, select the card you want to pay with by swiping left or right, authorise your transaction by verifying your fingerprint, Iris scan or enter your 4-digit Samsung Pay PIN, then hold your phone up to the contactless terminal. Always check the terminal to confirm your payment is successful.

Note: Iris scan authentication is available on Samsung Galaxy S8, Note 8 and above.

If you experience unusual activity whilst using Samsung Pay with your ANZ card please notify ANZ immediately on 13 13 14.

To make a purchase in store with your Samsung Gear device, enter your security screen lock PIN, launch Samsung Pay by pressing and holding the back key, rotate the bezel to select your card, tap Pay and hold your Gear up to the contactless terminal. Always check the terminal to confirm your payment is successful.

No, you don’t need internet connection to use Samsung Pay. Your Samsung device uses Near Field Communications (NFC) to communicate with the terminal.

However, to ensure that your Samsung Pay stays up to date, Samsung recommends you to connect to the internet once per day.

For ANZ customers Samsung Pay will work in all countries where contactless payments are accepted. We recommend you take your plastic card as a backup when travelling overseas.

Yes, Samsung Pay will work at contactless enabled ANZ ATMs in Australia with an eligible ANZ Visa card.

No, at this stage Samsung Pay will not work for over the counter transactions at the branch. You will need to use your physical cards to complete these transactions.

Yes, you will continue to receive all the same benefits and rewards your eligible ANZ card offers when you pay with Samsung Pay.

If you need to return a purchased item made with Samsung Pay in store, you may be asked to provide the last four digits of your Digital card number.

If you have used Samsung Pay on your compatible mobile device there are two ways to view the last four digits of your Digital card number:

• Initiate Samsung Pay by swiping up from the home button, select the card you purchased with, the Digital card number is listed on the side of the card; or
• Open the Samsung Pay app, and select the card you purchased with, and then Card Details, your Digital card number will be displayed underneath your card number.

If you have a Samsung Gear, go to the Samsung Gear Manager app on your phone, tap Setting then Samsung Pay, select the card you purchased with and the Digital card number will be displayed.

Using your ANZ cards with Samsung Pay is secure:

• ANZ Falcon™ detects unusual activity across all your transactions made with Samsung Pay, worldwide 24/7.
• You will need to authorise your purchases using your 4-digit Samsung Pay PIN, fingerprint or Iris scan on your Samsung phone. If you have a Samsung Gear, you will to need enter your security screen lock PIN. Note: Iris scan is only available on Samsung Galaxy S8 and later.
• When you use Samsung Pay, your card number is never shared with the merchant.

Do not share your 4-digit Samsung Pay PIN or let anyone else, including family members, have their fingerprint or iris scan registered to your Samsung device while your card is registered in Samsung Pay.

Learn more about Samsung Pay and its security.

Yes, for transactions over $100 you may be prompted to enter your card PIN when using Samsung Pay in store.

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to remotely lock or wipe your device. This will lock or wipe Samsung Pay as well as your registered cards.

Note: Your payment information will not be accessible without your fingerprint, Samsung Pay PIN or Iris scan (for Galaxy S8 and Galaxy S8+).

Alternatively, call us right away on 13 13 14 and we’ll suspend or delete your cards in the Samsung Pay app. We’re available 24/7.

You can read more about Samsung’s Find My Mobile service on the Samsung Pay website.