At ANZ, we understand that losing your card can bring your day to a grinding halt. So we've developed a way to securely replace your lost or stolen credit or debit card directly to your phone. All you need to do is call us. Wherever you are, or whatever you're doing, with ANZ you can keep moving.
If you’ve already loaded your eligible ANZ card onto Apple Pay , Android Pay™ or Samsung Pay™ we can replace your card onto your phoneSuperscript 1. Gone are the days of waiting for your card to arrive in the mail before you can access your money again. Even better, your PIN will remain the same as the PIN on your original card.
Rest assured, with ANZ Falcon™ you’ll have round-the-clock card security to help protect your card in the event that it is lost or stolen.
Your phone will be updated with your new card details, meaning you can keep moving with whatever you’re doing, with the added peace of mind that ANZ has your money protected.
Don’t forget, you’ll need to be set up with Apple Pay, Android Pay or Samsung Pay first:
If your card is lost or stolen, call us right away on the numbers below:
From overseas: +61 3 8699 6955
(to avoid charges please contact the local operator in the country you are in, from a landline, and request to make a reverse charge call to this number)
Apple Pay is a trademark of Apple Inc, registered in the U.S. and other countries.
Android Pay is a trademark of Google Inc.
Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
ANZ Falcon is a trademark of Australia and New Zealand Banking Group Limited(ANZ) ABN 11 005 357 522. Falcon is a trademark of Fair Isaac Corporation.